We have written this out plainly so there are no surprises later. Please read it before you book.
A 50% deposit is taken at the time you reserve. The remaining balance is charged automatically at your cancellation deadline, and that deadline depends on how much of the property you have booked.
Cancel at any point before your deadline and your deposit comes back to you in full, less the 3% our card processor keeps. Call or email us and we will take care of it.
Once your deadline passes, the balance is charged and the reservation becomes non-refundable. We do not make exceptions, and we would rather say so plainly now than leave you hoping later.
No refund is issued for any of the following:
Salt Spring is an island and the ferries do not always cooperate. We know that, and we are genuinely sorry when it happens, but a cancelled sailing still cannot become a refund. From your deadline onward the nights are yours, whether or not you are able to use them.
The money we cannot return. The dates we often can. If something goes wrong and you are not able to travel, call us as soon as you know, and we will do our best to move your stay to another set of dates that still has availability. We would far rather welcome you later in the year than not at all.
This is an offer made in good faith rather than a guarantee. It depends on what is open in our calendar, and a difference in seasonal rate may apply. The sooner you reach us, the more we have to work with.
We have seven suites, not seventy. When a booking cancels close to arrival those dates almost always stay empty, because we have already turned other guests away to hold them for you and there is rarely time to fill them again. Holding this line is what allows us to keep our rates fair and look after the place properly.
It is inexpensive, and it covers precisely the things this policy cannot: illness, a cancelled sailing, a missed connection, an emergency at home. Buy it when you book rather than later, as most policies will not cover something you already knew about. It is the one thing that turns a firm deadline into a soft one.
We are happy to walk you through any of this first. Call +1 (604) 968-6565 or email marinersloft1@gmail.com. When you are ready, you can check availability and book here.
This policy applies to reservations made directly with Mariner’s Loft, by phone, by email, or through our reservations page. Bookings made through Airbnb, VRBO, or another travel site are governed by that site’s own cancellation terms. Last updated 20 August 2026.